Frequently asked questions about motorhomes

Where is the Operating Headquarter Office of Touring Cars?

Touring Cars, the luxury motorhome rental franchise company was founded in and operates from Helsinki, Finland. The address of Touring Cars headquarters is Tiilenlyöjänkuja 6, 01720 Vantaa, Finland.

The motorhome rental stations are available in 7 countries (Finland, Sweden, Norway, Iceland, Estonia, Latvia, UK) which allows Touring Cars travelers to enjoy endless possibilities of freedom and to discover many places with a motorhome. 

How can I contact Touring Cars International Sales Office?

Touring Cars Sales Office is available for services all year round (except during bank holidays). The sales office is open from Monday to Friday 09:00 - 16:00 (GMT +2)​ through the following phone number: +358 (0)9 849 4050. 

If you would like to request a motorhome rental, please do not hesitate to contact us via e-mail: info@touringcars.eu. 

What kind of Early Bird discounts are issued at Touring Cars?

We will provide discounted rates for agent and international bookings (from the sales office) if booked and paid early. If the final invoice is settled before the due date the following discounts will be applied.

• 4% OFF applies if the rental is booked before November 30^th
• ​2% OFF applies if the rental is booked before January 31^st

What is the minimum rental length at Touring Cars?

Our minimum rental length is 1 day. One-day rental means that the pickup and return will be held on the same day. If you travel more than one day, we charge for each calendar day. So, if you pick up a campervan on Monday afternoon and drop it off on Tuesday morning, we charge two rental days. 

What long rental discounts are ​​issued at Touring Cars?

Long rentals, starting from longer than 14 days, have discounted daily rates according to the following intervals:

• ​15 - 29 rental days: 2% discount
• 30 - 44 rental days: 7% discount
• 45+ rental days: 15% discount​

Save time and experience more when renting a motorhome one-way!

With one-way rentals, you have the possibility to return the motorhome to a different location than where the pickup took place. All one-way rentals include two full gas bottles and you do not need to add this extra item to your booking.

Although, keep in mind that one-way rentals are subject to an additional fee starting from 900 EUR (2023). The one-way fee depends on the pickup and drop-off location. To check one-way availability and one-way fee, please, proceed to our booking engine. The total prices that you will see in the booking engine already include the one-way fee.
 

What is the overall process of a motorhome rental?

Touring Cars website serves as a booking engine to reserve a motorhome and to check live availability of the offered products. If the motorhome is successfully reserved, we will request flight details and primary contact details. These details allow a Touring Cars professional to be present at an arrival and warmly greet our guests at the airport.

What is the amount of a security deposit? 

Upon your arrival at a rental station we will ask you to provide a valid credit card issued by Visa or Master Card with an amount corresponding to your deductible level:

• With TC Basic or Excess Reimbursement Policy, your deductible level is 1,500 GBP/2,800 EUR/ 28,000 SEK/ 30,000 NOK
• With TC Plus, your deductible level is 1,000 GBP/ 1,200 EUR/ 12,000 SEK/ 15,000 NOK
• With TC Premium, your deductible level is 500 GBP/ 600 EUR/ 6,000 SEK/ 8,000 NOK

This amount will be pre-authorised before the start of your rental to ensure traffic fines, missing fuel/refilling service, rental extension and possible damages.

After the return of the campervan, the authorisation from your credit card is released or cancelled in full if no interior and exterior vehicle damages were discovered during the drop-off process. The funds will then be available within a few days.

Can I rent a motorhome in winter period?  

Absolutely! All our rental vehicles can be used during winter. Each motorhome is equipped with snow tyres and includes additional winter accessories. Our rental stations will equip motorhome with the correct tyre set according to the local legislation requirements. Additionally, special attention is required regarding the use of the water system in the motorhome during winter. You will be carefully instructed at the vehicle pickup for the use of the water system during cold weather.

For more information, please, visit this page. 

What driver´s license do I need?

All our vehicles can be driven with licenses comparable to standard European B license ((Up to 3500kg). Kindly, double check with your local transit authorities the validity of your license in the destination country, if your license is issued outside the EU. You may be required to attain an international driving permit.

Is it possible to register an additional driver to the rental agreement?  

All drivers must be registered to the rental agreement for insurances and deductible to be valid. Therefore, it is possible to add as many drivers as you need to your rental agreement. In addition to the main driver, you can include 1 additional driver free of charge, when booking online. This option is automatically included to your booking.

Can I travel with my pet? 

We welcome all pets to all our rental vehicles. Keep in mind that the pet cleaning service should be booked in advance, if you would like to bring your pet with you. Pet cleaning fee includes thorough cleaning and ionizing treatment for the motorhome after the rental.

Can I travel outside of my destination country?

Yes, you can. If you are planning to visit several countries with the rental vehicle, please contact our international sales office via info@touringcars.eu in advance to verify the requirements for possible insurance documents.

• Travelling within the Nordic countries (Norway, Sweden and Finland) does not require any special attention concerning approval, when a rental vehicle has been collected from one of these countries. However, when collecting your rental vehicle from the pickup station, kindly notify the station staff about your plans to visit other countries in Scandinavia. Also kindly check the latest National travel restrictions before and during your journey.
• Travelling to Russia, Belarus or Ukraine is not allowed with vehicles rented from our European stations.

What does the green card stand for?

The green card is not in itself an insurance cover. It is a document recognized in all the participating countries as a proof that your vehicle has been insured to the necessary minimum, to meet the legal requirements of those countries. This requirement is often simply third-party insurance, covering you against a claim for damage you cause to another vehicle.

Do I need to have a green card (certificate for motorhome insurance) if I travel outside of my destination country?

Our rental station will take care of the green card after you inform our international sales office via info@touringcars.eu if you plan to cross borders.

For more information, please visit our guide for rentals.

What does a Base Charge stand for?

The aim of the base char​​ge is to cover all cleaning, preparation, and customer service related duties for each rental.​

Services included in the base charge:

• Reservation processing and customer service
• Exterior cleaning
• Basic interior cleaning
• Technical checkup
• V.I.P airport transfers; pickup transfer is always included from the default airport to the rental station. Airport transfer must be booked separately with complete arrival details (flight number and estimated arrival time).
• Familiarization with the motorhome by standardized video format and personal introduction
• Delivery and collection 7 days a week between 8:00 – 18:00 by appointment.
• Holiday guidebooks and informative brochures about the holiday destination can be collected at the pickup station
• 24/7 hotline roadside assistance phone

What does "out of office hours / night surcharge" stand for?

Touring Cars travelers can collect and return the motorhome without additional fees between 8 a.m. and 6 p.m. Additional fee does not apply when customer service process starts the earliest at 8 a.m. or the latest 6 p.m. However, if a flight is scheduled to be landing at 5:30 p.m., and we always give 45 minutes to customers to collect the luggage, then the meeting is scheduled to happen at 6:15 p.m., then the additional charge will be applied.

My payment did not go through, what can I do? 

We recommend that you contact your bank to ensure your daily limit for online purchases is sufficient for the value of the payment, and that there are no regional security restrictions. Please, note that our website is optimized for Google Chrome and therefore issues might occur when using other browsers. Please, contact info@touringcars.eu if you require additional support. 

Can I pay my rental in parts? 

If your planned departure date is in more than 45 days, you can complete an initial payment of 200 EUR / 2000 KR / 170 GBP to confirm your booking. Full payment of the booking must be received the latest 45 days prior to departure.  

If your planned departure date is closer than 45 days, the full payment of the booking must be completed during the booking process at once. 

How can we confirm the free pickup and drop-off transfers? 

The rental stations offer free transfers from the nearest international airports for your convenience. Some rental stations also provide transfers from selected hotels free of charge. You can include this information in the booking stage, or email info@touringcars.eu to confirm possible flight numbers, landing times or hotel locations for your transfer to be scheduled. If your departure is in three days or less, please request your transfer options directly from your Touring Cars rental station. 

What insurance is included in my rental? 

All Touring Cars’ rentals include collision insurance with TC Basic deductible (self-risk) level. In case of an accident to the rental vehicle, you would have to pay maximum the deductible per damage, per accident or per lost item. The deductible amounts are country specific. The collision insurance covers the part of the monetary loss, which exceeds deductible value per damage. Insurance deductible does not cover interior damages which are not caused by traffic accident. 

You can reduce the deductible level by taking one of our additional insurance packages: TC Plus or TC Premium. Additionally, you can purchase External Excess Reimbursement Policy or Windshield & Tyre Protection.

For more information, please visit this page. 

How does the power supply work in a motorhome? 

All our motorhomes are equipped with 2 x 12V batteries. One of the batteries is for driving and the other is for the living part of the motorhome. Both batteries are charging while you are driving and when you are parked most of the devices in the living part use a living part battery or gas. This means that you do not need to worry that you could not start the engine the next morning. 

If you wish to use devices that require 230V voltage (hair dryer, coffee machine, etc), a motorhome must be connected to the electricity with a cable, which is provided along with an adapter for all rentals. Some devices (laptops, camera chargers, etc.) that require a maximum of 150W power can be used with an inverter, which can be rented for an additional fee at our rental stations. 

All our motorhomes are equipped with USB sockets, which you can use to charge your phones.

How long will a gas bottle last in the motorhome? 

Your motorhome has two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome. Many of the appliances in the motorhome use gas to function including refrigerator, stove top and heating system. The average consumption is one bottle per week without the use of heating, but during the cold winter months you should be prepared to change the bottle more frequently.  For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle in advance.

What does Luxury category include?

Luxury category motorhome is a luxurious ‘on-the-road-homes’, where everything, down to the smallest detail of the interior, is top-quality. This motorhome category is equipped with air-conditioning in the living quarters as well as in the driver’s cabin. Additionally, this model features premium kitchenware, a TV, a welcoming gift of local Taste & Design (which includes local delicacies) and, when additionally purchased, premium pillows, duvets and bed linens.

What does a 24/7 road-side assistance stand for?

Touring Cars rental stations carry out the extra service if any technical issue occurs on the road during a motorhome holiday. Rental stations are committed to organize and provide this service when a motorhome is on the road.

To find the nearest gas station to your location, we suggest trying out: https://www.mylpg.eu

To find the nearest camping site to your location, we suggest trying out: 

https://www.park4night.com/ 

https://www.camping.info/en